Trusted by leading banks, NBFCs & ARCs
The recovery platform · Banks & NBFCs

Run NPA recovery
on one platform.

Replace the spreadsheets, the email threads and the WhatsApp groups with a single system. From first notice to final auction.

A short story · in three parts

Recovery is a software problem dressed as a coordination problem.
Solve one without the other and nothing moves.

A single NPA case touches twelve people, four agencies, three vendors and regulators. Today, the only thing connecting them is a group chat. Here is what that costs you, and what changes when it doesn't.

01
The setup

The lifecycle of a single case lives in a WhatsApp group.

Notices drafted in Word. Dispatch chased on the phone. Court updates forwarded as screenshots. Auction dates tracked in personal calendars.

The audit trail? It's a thread of four thousand messages that nobody can search. The next person hired inherits not a system, but a backlog of context.

365+
Days to resolve a single case, on average
30+
Handoffs between teams, agencies and counsel
40%
Of every team's day spent on manual work
9:41
NPA Recovery 🔥 847
— Today, 9:41 AM · 23 members —
Rajesh · Legal
Sir notice for Sharma Industries kab bhejna hai? File no?
Priya · Recovery
Check sheet — Loan_Tracker_v14_FINAL.xlsx
9:42 AM ✓✓
Vikram · Ops
Kaunsi sheet sir? 3 different versions hain group mein 😅
⚠ Anand · CIO
SARFAESI 13(2) deadline TODAY for 14 cases. Notices ready?
Rajesh · Legal
Postman ka receipt nahi mila yet. Will check & revert.
Priya · Recovery
Forwarding court update from advocate 👇
9:51 AM ✓✓
Advocate Mehta
📎 IMG_20260103_104522.jpg
— 6 missed messages —
Suresh · Branch
Auction date confirmed? Buyer asking
⚠ DRT Update
Hearing rescheduled to next week. Pls update file.
Vikram · Ops
Kis case ki hearing? 6 cases hain DRT mein currently
Priya · Recovery
Will check call records & confirm by EOD
10:14 AM ✓
Anand · CIO
Board review tomorrow. Numbers ready?
⚠ Compliance
RBI inspection next month — audit trail kahan hai?
Rajesh · Legal
Sir audit trail toh group chat hai 🙃
02
The cost

Hours spent locating files.
Not recovering loans.

Half the team is reconciling spreadsheets that disagree. The other half is forwarding emails to legal. Nobody can answer the simplest question — where is this file right now? — without a phone call.

It looks like work. It is, in fact, the absence of a system.

1600 hrs
Wasted every month — locating files, reconciling trackers, chasing updates.
160 days
Lost on every recovery cycle to manual coordination, not recovery.
8 hrs
Burned assembling one audit trail each time compliance asks.
03
The resolution

Six connected modules.
One audit trail.

A non-performing loan enters as an allocation and leaves as a sale certificate — without leaving the platform. One screen for your team, one audit trail for the regulator.

What enters What leaves The shift

Chapter one

Strategy Builder

Who, when, how — your collection policy codified into rules, not memory.

The shift
3 weeks Same day · no code

Chapter two

Workflow Automation

From allocation to closure — every stage approved, every action logged.

The shift
~30 days ~2 days

Chapter three

Notice Management

Draft, dispatch, reconcile — 13(2) through Sec 14, RPAD-tracked.

The shift
100 man-hours One click

Chapter four

Case Management

Hearings, orders and next dates, lifted straight from the bench.

The shift
Email + WhatsApp One screen

Chapter five

Vendor Marketplace

Lawyers, valuers, field agents — empanelled, tracked, evidenced.

The shift
200+ contracts One network

Chapter six

Auction Management

Listings to sale certificate — across portals, one ledger.

The shift
~5.5 months ~6 weeks
What it changes

Three outcomes that hold up
from intake to disposal.

Portfolios live in days, not quarters. Compliance off your team's desk. Field, court and branch — reporting into one file, in the same minute.

i Speed to value

Live in weeks,
not in quarters.

Any source — feed, file, or scan — onto the platform without rewriting your stack.

FAST STARTFirst allocation in hours. No IT ticket. Run while integration scopes.
CONNECTSits next to your stack. LMS, CRM, core — reconciled, predictable.
INTAKEReads what your team retypes. Statements, sanction letters, title chains.
SECURETenant-isolated, by default. DPDPA-aligned. PII masked at extraction.
Time to first live workflow Weeks, not quarters
ii Compliance, on rails

Statutory clocks, computed.
Not remembered.

Notices, cooling periods and filings fire on schedule — across states, across products.

AUTOMATENext action, computed. 13(2) through sale certificate, by the book.
DISPATCHNotices out, deliveries back. India Post, email, publication — reconciled to file.
RUNBOOKYour SOP, codified. State-by-state defaults. Cooling periods scheduled.
AUDITTrail builds itself. Every action stamped with policy version.
Regulatory load Off your team's desk
iii Every actor, one file

Field, court and branch —
one record, same minute.

What happens at the doorstep and what happens at the bench lift straight into the portfolio. No reconciliation later.

DOORSTEPPossession, captured live. Geo-tagged, time-stamped, to the file.
BENCHHearings, logged in court. Orders and next dates — not forwarded threads.
REACHPan-India, on tap. 500+ DRA-compliant advocates, valuers, agents.
FITYours, ours, or both. Existing panels fit alongside our network.
Hands on the ground Hands on the file — same hands
Results

Measurable impact, on numbers your CFO trusts.

Three commitments we make. Each one ladders to a board metric you can defend in front of a regulator or a buyer.

4x
Faster resolution.
Cases that sat for a year now close in months. End-to-end orchestration replaces manual handoffs.
100%
SARFAESI deadlines met.
13(2), 13(4) and auction timelines enforced automatically — never a missed statutory date, never a stalled file.
3x
Cases per officer.
Same evidentiary standard, smaller team. The book grows; the team does not.
FAQ

The questions asked
before the contract is signed.

Pulled from real diligence calls across operations, technology and compliance functions.

06 Questions
30 min Average answered in one call
3 Functions covered
Have another question?
marketing@resollect.com →
Q01 TechnologyIntegration How does Resollect integrate with our existing systems?
Standard integration takes under a week. We connect with most Loan Management Systems, with both real-time and batch sync supported. Your team does not change how they work today.
Artefact Sample integration spec · LMS connector list
Q02 ComplianceRegulatory Is the platform compliant with RBI and SARFAESI guidelines?
Yes. Workflow templates, notice formats and recovery paths align to RBI fair-practice and SARFAESI guidelines by default. Counsel-reviewed. Every action logged. Audit trail retained per case for the regulator and the buyer.
Artefact Audit trail per case · 13(2) format library
Q03 OperationsOnboarding How quickly can we go live?
Four to six weeks, end to end. Week 1 — integration. Weeks 2–3 — workflow templates, notice formats, vendor empanelment. Weeks 4–6 — pilot cases on a controlled segment before full rollout.
Artefact 6-week rollout plan · pilot segment design
Q04 OperationsWorkflow Can we customise recovery workflows?
Yes. Strategy Builder is no-code drag-and-drop. Recovery paths configured per portfolio segment, ageing band, exposure or geography. New strategies deploy in minutes. A/B test against a control segment before a full rollout.
Artefact Strategy Builder walkthrough · A/B template
Q05 TechnologyData Who owns the data?
You do. Every customer runs in their own tenant. Encrypted in transit and at rest. PII masked at extraction. DPDPA aligned by default. On exit, full data export delivered and our copies destroyed under contractual notice.
Artefact Tenant isolation note · DPDPA mapping
Q06 ComplianceVendors Do you bring vendors or use ours?
Both. Vendor Marketplace gives access to a national network of certified lawyers, valuers and DRA-compliant agents. Run our network, your existing panel, or both in parallel.
Artefact Empanelment criteria · parallel-vendor MSA
Get started

Modernise your recovery operations.

Thirty minutes. One real workflow. Bring a portfolio segment and we will walk you through it on the platform.

  • 30 minute personalised demo
  • See it on your specific recovery workflow
  • No commitment. A conversation, not a pitch.
No platform fees. One field — we'll take it from there.
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